Lufthansa operates from Terminal 1 at Jomo Kenyatta International Airport (NBO) for its international flights. Passengers can complete check-in, baggage drop, security screening, and boarding within the terminal before departure. This guide covers Lufthansa’s NBO terminal details, including check-in procedures, baggage services, transportation options, lounges, and other passenger amenities to help you prepare for your journey.
Complete Guide for Lufthansa Airlines at Jomo Kenyatta International Airport (NBO)
The table below provides key information for passengers flying with Lufthansa at Jomo Kenyatta International Airport, including airport details, terminal information, and contact information for quick reference.
| Airline: | Lufthansa |
| Airport: | Jomo Kenyatta International Airport |
| IATA Code: | NBO |
| Terminal: | Terminal 1 |
| Contact Number: | 254 20 822111 |
| Working Hours: | Daily 24 Hours |
| Address: | Embakasi, Nairobi, Kenya |
| Website: | https://www.lufthansa.com/ |
| Facebook: | https://www.facebook.com/Lufthansa/ |
| Instagram: | https://www.instagram.com/lufthansa/ |
| X (Twitter): | https://x.com/lufthansa |
| YouTube: | https://www.youtube.com/@Lufthansa |
| LinkedIn: | https://www.linkedin.com/company/lufthansa |
Check-in at Terminal 1
Passengers flying with Lufthansa can check in at the airline’s designated counters in Terminal 1. Depending on availability, self-service kiosks and online check-in may also be offered. Travelers should arrive early, keep their travel documents ready, and allow enough time for baggage drop and security screening.
Transportation Options at Jomo Kenyatta International Airport
Passengers can reach Terminal 1 using taxis, ride-sharing services, airport shuttles, public transportation, or other local travel options available at Jomo Kenyatta International Airport.
Accessibility Services
Jomo Kenyatta International Airport offers accessibility services for passengers with reduced mobility. These may include wheelchair assistance, accessible restrooms, elevators, ramps, and designated parking areas. Travelers who require special assistance should contact Lufthansa before their flight to make the necessary arrangements.
Baggage Services
Baggage claim, oversized baggage handling, and lost-and-found services are available for eligible passengers. If baggage is delayed, damaged, or missing, travelers should contact the Lufthansa baggage service desk at NBO for assistance.
Security and Boarding at NBO
Passengers must complete document verification and security screening before proceeding to their departure gate. Since gate assignments may change, travelers should check airport information displays and follow airline announcements for the latest updates.
Passenger Services and Facilities at NBO
Passengers traveling through NBO can access a range of airport services designed to improve their travel experience, including information counters, free Wi-Fi, accessibility assistance, dining options, shopping, and passenger lounges.
| Help Counter | Flight Status |
| Information Desks | Ticket Cancellations |
| Dressing Rooms | Class Upgradations |
| Baggage Trolleys | Baggage Allowance |
| Shops and Duty Free Stores | Restaurants and Cafés |
| Check-in Facilities | Lost & Found Services |
| Meet-and-Greet Service | Delayed and Damaged Baggage Services |
| Bank and Currency Exchange | Medical Services |
| Smoking Zones | Nursing Rooms |
Terminal Map of Jomo Kenyatta International Airport (NBO)
An interactive airport map can help passengers locate check-in counters, departure gates, baggage claim areas, passenger facilities, and ground transportation options within Jomo Kenyatta International Airport.
List of all Lufthansa Terminals.
Lufthansa passengers departing from or arriving at Terminal 1 can benefit from planning ahead and familiarizing themselves with the airport’s facilities. Knowing where to find essential services before your journey can help make your airport experience smoother and more efficient.
FAQs
Lufthansa Airlines operates from Terminal 1 at Jomo Kenyatta International Airport.
The main contact number for Jomo Kenyatta International Airport is 254 20 822111.
The address of the airport is Embakasi, Nairobi, Kenya.
Passengers can check in at Lufthansa Airlines’ designated counters in Terminal 1.

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