Turkish Airlines operates from Terminal 3 at Soekarno-Hatta International Airport (CGK), for both arrivals and departures. Passengers can access check-in facilities, baggage services, ground transportation, airport parking, and other terminal amenities. CGK Airport also provides services such as WiFi, charging stations, food and beverage outlets, lounges, and passenger assistance.
Complete Guide for Turkish Airlines at Soekarno-Hatta International Airport (CGK)
The table below provides essential Turkish Airlines CGK Terminal information, including the airport name, terminal, arrival and departure terminals, airport code, location, and ticket counter hours for quick reference.
| Airline: | Turkish Airlines |
| Airport: | Soekarno-Hatta International Airport |
| IATA Code: | CGK |
| Terminal: | Terminal 3 |
| Contact Number: | 62 21 550 5179 |
| Working Hours: | Daily 24 Hours |
| Address: | Tangerang City, Banten, Indonesia |
| Website: | https://www.turkishairlines.com/ |
| Facebook: | https://www.facebook.com/TurkishAirlines/ |
| Instagram: | https://www.instagram.com/turkishairlines |
| X (Twitter): | https://x.com/turkishairlines |
| YouTube: | https://www.youtube.com/@TurkishAirlines |
| LinkedIn: | https://www.linkedin.com/company/turkish-airlines/ |
Check-in at CGK
Turkish Airlines passengers at CGK can check in at the airport counters or use the available self-service kiosks and online check-in options. Priority check-in lanes and a baggage drop area are also available for eligible passengers. A customer service desk provides additional check-in assistance at the Terminal 3.
Baggage Services at CGK
Baggage services at CGK include baggage drop and checked baggage collection. Passengers can also access services for delayed, lost, or damaged baggage, including delayed baggage reporting, lost baggage tracking, and damaged baggage reporting.
Security and Boarding at CGK
Passengers can use priority check-in lanes before proceeding with their departure process. The Terminal 3 also offers special assistance boarding for passengers who require additional support. CGK Airport information monitors provide flight information to help passengers stay informed before boarding.
Transportation Options at CGK
Passengers arriving at or departing from Turkish Airlines’ terminal at CGK can access ground transportation services, car rental facilities, and airport parking. These options provide convenient ways to continue a journey after arriving at the airport or reach the Terminal 3 before a flight.
Passenger Services and Facilities at CGK
Passengers can access a range of facilities at CGK, including information counters, free Wi-Fi, accessibility assistance, dining options, shopping, and lounges.
| Food and beverage outlets | Duty-free shopping collection |
| Lounge | Internet/WiFi |
| Power outlets | Quiet rooms |
| Prayer rooms | Drinking fountains |
| Baby care rooms | Kids play area |
| Pet relief area | ATM/currency exchange |
| Customer service desk | Wheelchair handling assistance |
| Unaccompanied minor assistance | Hidden disabilities support program |
Map of Turkish Airlines Terminal at Soekarno-Hatta International Airport (CGK)
Use the Turkish Airlines CGK Terminal map below to locate Terminal 3 at the airport. The map can help passengers find the terminal and locate nearby airport facilities and services during their journey.
List of all Turkish Airlines Terminals.
Turkish Airlines operates from Terminal 3 at Soekarno-Hatta International Airport (CGK) for both arrivals and departures. Passengers can use the terminal for check-in, baggage services, ground transportation, and other available airport facilities.
FAQs
Turkish Airlines uses Terminal 3 at Soekarno-Hatta International Airport (CGK) for both arrivals and departures.
The Turkish Airlines phone number for CGK is 62 21 550 5179.
The airport address is Tangerang City, Banten, Indonesia.

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